FREQUENTLY ASKED QUESTIONS
The StoryTagger mobile app guides users to reflect and share short, focused video stories. Here are some of our frequently asked questions.
What makes StoryTagger different to other video apps?
StoryTagger focuses on helping people translate their ‘in-head’ reflections into short, insightful and confident selfie videos delivering value on a range of topics. Most other video apps focus on helping people film what’s in front of them.
Does StoryTagger run on older devices?
All video apps use more processing power, so we’ve spent a lot of time optimising StoryTagger to work on older devices. The mobile app requires iOS13 on Apple devices which means we can’t support 5s or lower handsets. Please get in touch with our team for specific compatibility details.
Why can’t we just record videos without the app?
Well, you can, but StoryTagger uses structured storytelling techniques to guide users to reflect and share short, focused video stories. Our customers tell us that without the app people struggle to reflect and identify what they should talk about, experience technical issues and often find it difficult to transfer large video files to secure corporate networks.
Does this make it complicated?
It’s true that StoryTagger guides people to go deeper than when you create a fun video on TikTok or Instagram, but it’s no more complicated. School kids to silver surfers use it with no instructions.
Will it be hard to onboard?
You can see from our client list that we support some pretty impressive organisations. We have plenty of resources to help your IT security, Privacy, Legal and GDPR teams onboard.
StoryTagger’s admin area helps your team manage everything from users, story interview design and video file distribution.
How much content can I create and curate?
Your team can create and curate as much video content as you need. We don’t limit any of the functionality on the StoryTagger platform, so you can take advantage of the great features we’ve built to help everyone share their best stories.
How many administrators can we have?
You can assign as many administrators as you need to your organisation. We even throw in a few free seats for administrators to test and try their story frameworks in the app before sharing with users.
What skills does my team need?
The Campaign Manager contains toolkits, guides and copy snippets to help anyone with HR, learning, marketing or communication skills engage a community of knowledge sharers.
Do you provide templates
The Campaign Manager has plenty of templates to help you create content for a range of goals including career stories, development programmes, internal communications and many more.
Where can the videos be hosted?
Campaign manager allows you to download standard MP4 files that can be hosted anywhere that allows video.
Do you support APIs?
StoryTagger supports a range of API requests that will allow you to develop deep integrations with your existing technology stack.
Can I get subtitles?
Transcripts and Subtitles will be available to download from December 2020.
See how employee-generated video can support your goals
"StoryTagger team's support, flexibility and collaboration have been amazing in the past months. So delighted to be working with you on this project."
Director of Digital Learning & Events
Association of Coaching
StoryTagger was designed for enterprise, so we’ve got everything in place to service the most demanding of onboarding processes.
Is StoryTagger GDPR compliant?
StoryTagger was developed in a post GDPR world, so our platform, End User Licence Agreement and privacy policies comply.
Do you have resources for our IT security and legal teams?
Yes, we have specific FAQs for these teams that provide extra detail. Please contact us to get a password to access this resource.
How long does onboarding typically take?
It depends on your internal processes, but it can take from just a couple of days to a couple of weeks.
Can we see your terms and conditions of service?
Sure, you can view them here.
We keep our plans simple with no hidden extras.
How is StoryTagger sold?
Our plans are based on how many active users will have access to the app at any one time.
What is an active user?
An active user is anyone who you’ve granted access to the StoryTagger platform.
Can administrators manage active users?
Yes, you can move users on and off the platform as required. Removing a user will delete all of their records and videos for GDPR purposes. Because of this we advise retaining people who you need to record multiple videos, and allow for this in the number of active users you purchase.
Is StoryTagger expensive?
No, we believe our platform should be accessible to all sizes of organisation. Our active user fees reduce to a few pence per year for group wide enterprise licences.
How do we pay for StoryTagger?
You can currently pay by invoice or credit card.